Find answers to common questions and get the support you need
Learn how to create your first apology, understand credits and pricing, set up your account, and choose between text, voice, or song formats.
Get HelpUnderstand our privacy-first approach, data collection practices, account deletion process, and privacy compliance.
Get HelpGet tips for writing effective stories, understand AI-generated content, manage your credits, and troubleshoot delivery issues.
Get HelpUpdate payment information, understand credit expiration, learn about refunds, and change account settings.
Get HelpSimply sign up for an account, go to the "Create Apology" page, write your story in the text box, choose your preferred format (PDF, MP3 voice, or MP3 song), and submit. Your personalized apology will be emailed to you within minutes.
Each credit creates one personalized apology, regardless of format (PDF, MP3 voice, or MP3 song). You can purchase sessions in one-time packs or monthly subscriptions. All credits never expire.
We use a privacy-first approach. Your story is processed in memory to create your apology, delivered to you, and then immediately and permanently deleted from our systems. We don't store, log, or retain any of your personal content.
Our AI is specifically trained for empathetic, reflective writing. It reads your story and crafts an apology from the perspective of the person or situation that hurt you. The AI focuses on acknowledgment, understanding, and genuine remorse while maintaining appropriate boundaries.
Can't find what you're looking for? Our support team is here to help you with any questions or issues you might have.